CE Frequently Asked Questions

How do I log on to the CE Website to enter in and check my continuing education?

How do I enter in my Continuing Education on the automated form?

What is my credentialing ID?

How do I know my CE Submission was received/approved by NEHA?

What if my email address/street address/personal information is not on file with NEHA or is incorrect?

How do I send NEHA my supporting documentation for my CE Submissions?

If I hold more than one NEHA credential do I have to enter in the same course more than once?

What is the process and procedure if I am chosen for an audit?

How do I check the status of my continuing education?

What is acceptable for continuing education credit with NEHA?

Are university courses acceptable for continuing education?

What is the difference between contact hours and CEUs? Which do I need to accrue for renewal of my certification?

If I have more than the required number of contact hours accrued within my renewal cycle, can I carry the difference into the next renewal period?

Can I enter in my continuing education online if I do not hold a NEHA credential?

How do I log on to the CE Website to enter in and check my continuing education?
Submit your continuing education submissions by visiting www.neha.org/CEweb/CE.asp. The “Continuing Education Submission Form” and “Check the Status” links will bring you to a secure Web page where you will need to enter your Credentialing ID (which can be found on your credential wall certificate and credential wallet card) and last name.

For your protection, you will be asked to accept a security certificate. This certificate allows your computer to exchange confidential information with NEHA’s secure server in an encrypted format. Only the information you choose to share with NEHA will be transmitted. By using a security certificate, risk of unauthorized access to this information is greatly reduced.

Installation of the certificate is optional; however, the certificate message will appear each time you visit if you choose not to install it. To install the certificate, please follow the instructions below. It will only take a few moments and you will only need to do this once for each computer you use to access the secure area. These instructions are also available on NEHA’s Web site.

Security Certificate Installation Instructions

1. When the certificate appears (entitled “Security Alert”), select “View Certificate”.

2. A Certificate screen will appear. Select “Install Certificate”.

3. The Certificate Import Wizard appears. Click on “Next” to begin the installation process.

4. On the following screen (“Certificate Store”), click on “Next”, then “Finish” to continue.

5. A Security Warning will appear. Click on “Yes” when asked if you wish to install the certificate.

6. The installation process is complete. Click on “OK” to close the Certificate Import Wizard.

If you choose not to install the certificate, select the “Yes” option when asked if you want to proceed. The CE login screen will then appear. You may continue to the following section.

For more information about security certificates (SSL), please visit VeriSign’s Web site at www.verisign.com.

Continuing Education Login Procedure

To log into NEHA’s Continuing Education site, enter your last name and NEHA Credentialing ID in the box provided, then click on the “Submit” button. You are allowed two attempts to login to the CE Web site. After the second unsuccessful attempt, an Assistance Request form will appear. You will then be able to send a message to a Continuing Education staff member requesting additional help. You may also access the Assistance Request page without attempting to log in by clicking on the “Help” button located on the right side of the Continuing Education Login page.

How do I enter in my Continuing Education on the automated form?
Once you have successfully logged in, a Welcome screen appears. There are three options to choose from:

1.  The Continuing Education Submission Form allows you to submit coursework for CE credit(s).

2.  You can check the status of your CE credits by selecting the Current Continuing Education Activity Report.

3.  To return to the CE home page, select the Log Out option.

Continuing Education Submission Form

To submit coursework for CE credit, click on the appropriate link on the CE Welcome page and fill out the provided form. The name, date (to be entered in DD/MM/YYYY format, ie. 01/01/2006), a brief summary of the course, and the total number of hours you spent minus breaks, lunches, dinners, and business meetings are required. Please note: The total number of CE hours is subject to revision by a Continuing Education staff member.

Once you have entered your course information, click on the “Submit” button. The information you entered will then appear. Please review the form for accuracy and completeness. Please ensure that all required fields are filled out. Use the “Edit” button to make any necessary changes. Click on the “OK” button when you are ready to send your course information to NEHA. YOUR SUBMISSION WILL NOT BE SENT UNLESS YOU FOLLOW THIS LAST STEP.

What is my credentialing ID?
Your credential ID number is separate from your NEHA membership number and/or NEHA activity ID number. Your credential ID number can be found on your credential wallet card and credential wall certificate.

How do I know my CE Submission was received/approved by NEHA?
If NEHA has your current email address on file, you will automatically receive a message confirming your submission. Once a Continuing Education staff member has reviewed the information, you will receive a second message stating whether it was approved or denied. NEHA will be reviewing CE submissions approximately every other week. Please Note: If you do not receive an automated response from NEHA it means we either did not receive your submission or the email we have on file is incorrect/missing.

What if my email address/street address/personal information is not on file with NEHA or is incorrect?
You can contact NEHA’s credentialing department by emailing credentialing@neha.org and request that your information be changed in your record. Once your request is received it can take up to one business day to be changed in our database and appear on the CE Submission Form.

How do I send NEHA my supporting documentation for my CE Submissions?
Since you will be submitting your submissions electronically, we will no longer require you to submit supporting documentation (i.e. certificate of completion, course agenda, etc). However, we do require that you keep a record of the supporting documentation, as we will be randomly auditing individuals to provide such documentation on a biannual basis (please see below where it outlines the audit procedures and processes). Notice will be sent to individuals in January and July each year if you are chosen for an audit. Those selected for an audit will have 6 months to provide the appropriate documentation to NEHA regardless of their credential expiration date.

If I hold more than one NEHA credential do I have to enter in the same course more than once?
No, if you hold more than one NEHA credential you do not need to enter in the same course more than once. The system will apply the CE hours appropriately to your multiple credentials.

What is the process and procedure if I am chosen for an audit?

1. Notice will be sent in January for those whose credentials expire in the January 1 – June 30 window. All those chosen at random will have until June 30 of that year to provide their CE submissions, for their two-year credential period, WITH supporting documentation (i.e. course agenda, certificate of completion, etc) to NEHA.
   
2. Notice will be sent in July for those whose credentials expire in the July 1 – December 31 window. All those chosen at random will have until December 31 of that year to provide their CE submissions, for their two-year credential period, WITH supporting documentation (i.e. course agenda, certificate of completion, etc.) to NEHA.
   
3. If you are chosen for an audit CE submissions can be entered electronically but will also need to be sent as a hard copy with supporting documentation.
   
4. If you are chosen for an audit your credential will go into an active- in audit mode until the audit window closes. For example if your credential expires 3/31/2007 and you are chosen for the January 1 – June 30, 2007 audit, you will have until 6/30/2007 to provide your credential renewal fees and supporting documentation for CE submissions (that should still fall within your two-year credential period of 4/1/05 – 3/31/07) without being penalized.
   
5. Your credential will remain in the active- in audit mode even after your expiration date, as you will be in the audit process.
   
6. If an individual cannot provide supporting documentation for a continuing education submission he/she will not be given credit for those hours.
   
7. If an individual falls short of meeting the minimum CE hour requirement for the credential and/or does not submit the appropriate renewal fees, he/she will be entered into a one-time grace period that can last for a period of up to two (2) years from their credential expiration date. At the end of the grace period all appropriate fees and continuing education hours must be submitted in order to become active status.
   
8. If a candidate fails to submit the appropriate fees and continuing education hours prior to the end of the grace period, his/her credential is revoked. In order to re-obtain the credential the individual must reapply and retake the examination.
   
9. If an individual has entered into a grace period once and brings their credential up to date but then fails on another occasion to fulfill the renewal requirements the individual’s credential is automatically revoked. In order for an individual to re-obtain his/her credential once it has been previously revoked, he/she must wait for a period of one (1) year to reapply and retake the examination.
   
10. If an individual is chosen for an audit in 2007 it does not preclude him/her from being chosen again for an audit in 2009 (the next time the credential would be up for expiration). Audit participants are chosen at random. Therefore it is possible to be chosen for an audit more than one time.
    
11. The first audit notices will be sent out in January 2007.