Building Agency Capacity

These days, every health department is being tasked to increase capacity - capacity to provide customer services, to innovate, and, most importantly, to ensure a healthy population. This session will showcase four real-life case studies where the local health department (some small, some large) committed to leadership, responsible data management, program management, and even operations, eliminated non value-added activities. We'll recount the best (and sometimes the worst) practices found in everyday health agencies so you can concentrate on accountability and overall effectiveness to increase your capacity and make your agency lean and nimble too.

Speaker / Author: 
Darryl Booth, MBA
Month Year: 
July 2015