Continuous Improvement Manager

Public Health Seattle and King County logoCompany:  Public Health Seattle and King County

Location:   Seattle, WA

Date Posted:  November 26, 2019

Application Deadline:   Open until Filled

Employment Type:  Full time

Salary:  $46.74 - $59.24/Hourly

Continuous Improvement Manager (Project Program Manager IV)

About the Position

This position will coordinate and lead the continuous improvement efforts of the Environmental Health Services Division (EHS) of Seattle & King County Public Health. EHS focuses on prevention of disease through sanitation, safe food and water, proper disposal of wastes and toxics, and promoting safe and healthy environmental conditions throughout King County for the benefit of all residents and visitors. This position will report to the EHS Finance and Administrative Services Manager, will work in close coordination with the EHS Deputy Director and other division leadership and will supervise a continuous improvement team of at least one analyst.

The goal of this position will be to optimize and improve service delivery to customers. The Continuous Improvement Manager will be responsible for managing a division wide strategy for continuous improvement and oversee related initiatives, including facilitating a mandated rate study.



  • Working closely with EHS Finance and Administrative Services Manager, EHS Deputy Director, and EHS Section Managers and Supervisors, organize and manage identification and implementation of continuous improvement efforts across EHS (e.g., staff deployment, service delivery, technology and mapping, new stakeholder outreach solutions, and standard operating procedures).
  • Design processes to aggregate relevant data from multiple sources (internal and external), provide analysis, present recommendations, and coordinate implementation and performance tracking efforts.
  • Coordinate the EHS rate study process, which includes forecasting, time study, revenue requirements, service delivery analysis, equity and social justice application, and identification and implementation of efficiencies and improvements.
  • Present information and recommendations to EHS leadership, Public Health and King County leadership, Council, and Board of Health.
  • Ensure that equity and social justice principals are fundamental to all continuous improvement efforts with the goal of more equitable outcomes for county customers and communities.
  • Lead internal advisory committees made up of EHS, Public Health, and King County staff.
  • Familiarity with technology and implementing technology as a means of improving operations and organization efficiency.
  • To plan for and include change management as a central element to all continuous improvement efforts.


  • Demonstrated ability to manage continuous improvement efforts for a large government agency or private business.
  • Demonstrated experience researching, analyzing, interpreting and synthesizing complex organizational data and information to resolve issues and make recommendations; and initiating and implementing organizational process improvements.
  • Demonstrated experience with time coding systems and standardization efforts.
  • Demonstrated ability to oversee, write, and present complex reports for technical and non-technical audiences.
  • Demonstrated ability to collaborate and leverage differences in a constructive manner.
  • Demonstrated experience with complex project management including developing roles, milestones, and timelines, and coordinating communication and outcomes with external and internal teams.
  • Demonstrated change management experience in a large, complex organization.
  • Demonstrated experience applying equity and social justice principles and practices in a government or business setting.
  • Demonstrated experience coordinating and incorporating customer feedback into continuous improvement efforts with an equity and social justice lens.
  • Demonstrated ability to multi-task and project manage simultaneously in a dynamic environment while meeting deadlines and time constraints.
  • Demonstrated ability to communicate and work with diverse populations and interest groups.
  • Strong supervisory and team leadership experience.
  • Strong data analytics skills and knowledge of database structures.
  • Skill working in a political environment.


  • Strong understanding of the programs and services offered by environmental health agencies.
  • Strong understanding of front-end and back-end of government software systems, in particular those that support environmental health related inspections.
  • Experience with Lean Six Sigma and/or Agile project management.
  • Experience with software implementation projects.
  • Demonstrated experience working with community partners from multiple sectors to address public health issues.
  • Demonstrated experience responding to audits and implementing financial and policy changes.
  • Demonstrated experience working on a rate study or analogous project for a government agency or private business.
  • Demonstrated experience managing outside contractors and consultants.
  • Demonstrated experience with demand forecasts and financial modelling.
  • Demonstrated experience communicating and presenting proposals to Executives.
  • Master's Degree in economics or public administration.

How to Apply

WHO MAY APPLY: This position is open to all qualified applicants.

WORK SCHEDULE: This position is exempt from the provisions of the Fair Labor Standards Act, and is not overtime eligible. Occasional evenings, weekends, on-call work, and some travel may be required.

King County provides our employees with a free transportation pass (good on most transit systems throughout the Puget Sound region, including the Sounder). We offer a benefits package that includes competitive medical, dental and vision benefits for the whole family and domestic partner, competitive vacation, sick, holiday and executive leave plans, and participation in the State's Public Employees Retirement Plan (PERS), as well as the option of participating in the County's deferred compensation plan (a 457 plan).

CONTACT: If you have questions regarding the recruitment process, please contact Nic Horea, Senior Human Resource Analyst at or 206-263-8736.


This posting is open continuous until the position is filled. First consideration will be given to applications received by December 11, 2019.

The following items are required to be considered for this vacancy:

  • An electronic application through or (use the "Apply" link), or paper application (see note below).
  • Responses to the supplemental questions.
  • A current resume or curriculum vitae.
  • A cover letter that summarizes your interest and qualifications for the position.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Note: Online applications are preferred. However, if you cannot apply online, go to for other options.

If you need an accommodation in the recruitment process or an alternate format of this announcement, please inquire directly with the contact listed on the job announcement or Public Health's Human Resources Service Delivery Manager.